Yesterday was another round of call ins for my group here in India. Despite the call in schedle, I went ahead and continued to certify - I couldn't lose an entire day. I'm happy to report that another student has been certified to take calls!! I even started certifying another. While my daily quota of call certification was 15 calls per day, I fell short by 5. My daily total rises to 17 calls per day. I'll need to talk to the folks in the US and manage skills (what calls employees take) there to force more calls to us here in India. I don't have 10-15 minutes to wait in between calls. I need them fast and furious in order to complete everyone's certification before I leave (5 more business days). I have another idea up my sleeve though - I'll run it by my contacts here to see what their thoughts are.
I was proud as a peacock though - I received an instant message from one of my "callers" in the US telling me what a great job two of my students did on their calls yesterday. I invited them over to my desk to tell them how well they did. I was beaming! Now, if I could just get all the others on the same page, we might have something. The real learning comes from just taking live calls. As I've mentioned I wish I had more of me here to do this. Unfortunately there's no way around it. I'm confident that I can make this happen though despite the detours.
My friend's father came to visit her for a few days. Her family is actually from south India. So, I stayed in at the hotel today and did some reading by the pool. It's probably about 93* here today, it was gorgeous. Before going out, my room steward (his name is Jaswant) stopped by to change my sheets, dust, refill water, organize my three rows of shoes, give me new towels, empty my trash and call the laundry guy. He's such a nice gentleman. He told me today in his broken English that he told his wife about me and how nice I was. He said that he considered me family which I thought was sweet. I asked about his family - he has three sons, the oldest 19 and the youngest 11. His wife has a government job which is a good thing as I understand it. He was concerned about how I travel to and from work which again I thought was sincere. He seemed to be relieved when I told him that the hotel car takes me. I had three Hershey's bars left from my chocolate stash, I asked that he take them to his family and share as a treat from me. This was the end of the chocolate which I'm happy is gone.
Tomorrow at least I will be meeting a friend from work at the tailor's store. I'm looking forward to it!
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