Taxes, Check!

Whew! Well, thanks to that "close relative" of mine I was able to complete and submit my taxes yesterday. We did come up with a "deal" of sorts as payment - let's just say that I will not have to reserve room in my suitcase for anything. Thank you! My very close relative!!

As for work, I'm amazed at how often we have these last minute meetings. For example, yesterday I learned that two of my folks have to go through linguistic testing today - For about a week now, I have talked about another round of US call ins. How is it that now we have to accommodate something else? Also, the gal that was going to take us to her tailor announces before leaving (at 330 am, mind you - remember our shifts end at 300 am) that she has a meeting for today and needs to be at the office early. What? Did she just learn of this? I'm so confused. So.... the trip to the tailor's has been post-poned until Friday. She's assures me that s/he'll be able to stitch up whatever we need by Thursday - let's hope that's the case. Instead of going to the tailor's today we went back to Janpath again. The gal that was here before actually "needed" more wares - so, I was more than happy to help a friend in need! Of course there was a cute pair of sandals that had my name on them - not literally... but I just couldn't let them get away. At this point, I'm considering purchasing another suitcase as I think I surpassed the amount of space used to carry the chocolate in "Indian" goods some time ago.

Today, I saw some Tibetan women in the market. I wanted to run up and say "Tashi delek" which means "hello and good wishes to you". They were so pretty with their traditional dress on. I probably would have scared them away or worse yet, they wouldn't have understood what I was saying with my Western accent. I immediately wondered about their "story" and hoped that their journey to get to get to that market had been safe for them.

I have completed one certification and have at least 93 more calls to listen to before I'm done. That would be about 15 calls a day. I've been trying to restrict calls going to the US which would force them here. If we can get the calls faster, it makes my job easier. I do have to admit that there was a point where I just wanted to scoot the guy I was sitting with over and say, "here, let me show you how it's done". However I don't think that would be very appropriate. On one call the customer did ask for a manager at which I said, "let me take it". That's why I was working until 330 am - I was taking a manager call. In the end, the customer understood that his plan had changed some time ago. It happens all the time when companies slightly change the plan design and employees just don't take the time to read through their materials. With the help of someone from the insurance company we were able to pin down exactly when the change happened. While the customer isn't really happy about this change, unfortunately there's not much he can do right now. Changing his plan is not an option at all.

I'm hoping to be able to continue certification today and get through my 15 certification calls - wish me luck!!