I'm happy to report that I was able to get another student certified to take calls. She did such a great job! I told her that I was going to pack her up and take her home with me to which she giggled. While I missed my quota of 17 calls per day by five, we have decided to reduce the total number of calls per person from 10 to 7 - which means I only have to listen to 13 calls per day to be done before I leave. What I'm facing is that the calls aren't coming in. I have reduced the number of folks taking these calls in the US and I am also having calls directly transferred (which is transferring the call directly to the student going through certification rather than the queue and then routing) but still we're waiting for quite some time for customers. Well, all we can do is sit and wait. The last couple of days, I was able to listen to 12 or 13 calls, so I feel this number is achievable based on that. With that said, I should have two more certified and working on the sixth when I come back to the hotel today.
Today we're going to the tailor to have some shirts made! Several gals in my class have suggested their tailor or this shop - however one of the managers said that she'd take us to a place that has it all so we don't have to go from one place to another. What I learned yesterday was that we'll be going to a couple of stores - one for fabric and the other for stitching. I still don't get that part of the culture, the last minute meeting or the change in plans. Good thing I have a "go with the flow" mentality. What I need to work on is that look I have on my face when trying to understand something or wondering "what in the heck are they talking about". Some of you know that look rather well - in fact, I think it's a family trait. I try really hard to not wear my emotions on my sleeve - let's just say that this is still an area of opportunity.
The Olympic torch is scheduled to come through Delhi next Thursday and travel from the Red Fort to India Gate which is about 3.5 km (just a little over 2 miles). There is quite a stir about it due to the recent Tibetan protests. Authorities - both Chinese and Indian are concerned that protesters could make a scene that gains international attention which is NOT what they're wanting. In the paper today they indicated that there would be about 6,000 police officers lining the path in an effort to protect the torch. I guess my hopes of getting a glimpse of the torch are dashed.
Next week at this time I'll be on a plane, back to the US. I just can't believe how quickly time has flown.
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Hi Carol,
I was reading your comment about the last-minute-change culture. Actually, it is quite the same on my country and at the Latin America in general. We are not...how can I say...planners people. We are more like go with the flow or better saying, go-with-you feel-like-to-do-at-that-moment people. I know it is weird sometimes and hard to understand how this could possible work out but as I can see here, you are doing a great job.
I’ve been reading your blog everyday and I am really amazed with your experience. I am really sure that this will be something that you are going to remember for the rest of your life. This is definitely the best way to know and understand a country and its culture. Looking forward to see you back to the training group and share more of your experiences. xoxo. Sandra
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