Well, I finally rec'd feedback regarding our call ins with my pals in the U.S. Bottom line, we'll be doing more training. I don't feel badly about that because this is typical. Trainees in the U.S. have challenges with the same concepts we're having here. It's a little different feeling however even though it's similar. We'll be doing training today and on Monday. I did begin certifying one of the students. What this means is that I sit with her through 10 calls and listen to the conversation. I "evaluate" the call based on five different attributes right afterwards and provide feedback. As long as she doesn't give out completely wrong information, she'll be "certified" to take calls along. With 11 students, that a minimum of 110 calls. Out of about 10 calls I listened to yesterday, I could only certify four as the other six were transfers to other services. I wish there were two of me.
We went shopping again, I know, big surprise, back to the first market we went to. Again, we didn't even see about 1/4 of what was there - I need to finish up my shopping though... I'm afraid my suitcase will hit maximum capacity within a few days (if it isn't already). We took a detour to get back to the hotel to miss the traffic. What a site! I saw so many cows!! I started counting and I got up to 15 just within a two block span. People literally set up shop on the street. I think I saw two gentlemen with their sewing machines and about five more "shops" just to cut hair. It's common to see someone getting a shave or a trim right on the side of the street. What a great way to keep overhead down, huh?
As for this weekend, I'm packed and ready to go. Right after work I'll be heading to the train station to take off to Amritsar to see the Golden Temple! I'm really excited!! I hear it's amazing. Remember... I won't be bringing my laptop along.. so there will be no posts this weekend.
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Get to work
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